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<channel>
	<title>CAcert NEWS Blog</title>
	<atom:link href="http://blog.cacert.org/feed/" rel="self" type="application/rss+xml" />
	<link>http://blog.cacert.org</link>
	<description>CAcert NEWS and up coming events.</description>
	<pubDate>Wed, 03 Feb 2010 01:45:38 +0000</pubDate>
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			<item>
		<title>CAcert AGM, New Board and Annual Report</title>
		<link>http://blog.cacert.org/2010/02/459.html</link>
		<comments>http://blog.cacert.org/2010/02/459.html#comments</comments>
		<pubDate>Wed, 03 Feb 2010 01:30:50 +0000</pubDate>
		<dc:creator>Mario Lipinski</dc:creator>
		
		<category><![CDATA[Information]]></category>

		<category><![CDATA[News]]></category>

		<category><![CDATA[Progress]]></category>

		<category><![CDATA[AGM]]></category>

		<category><![CDATA[Annual Report]]></category>

		<category><![CDATA[Board]]></category>

		<category><![CDATA[CAcert]]></category>

		<guid isPermaLink="false">https://blog.cacert.org/?p=459</guid>
		<description><![CDATA[
On 2010-01-30 CAcert held its Annual General Meeting. Minutes will be published soon on the wiki.
A new board was elected and positions were assigned during 2010-02-02 board meeting. We are happy to announce the new CAcert board formed by

Lambert Hofstra (President)
Daniel Black (Vice President)
Ernestine Schwob (Treasurer)
Mark Lipscombe (Secretary and continuing as Public Officer)
Nick Bebout (Member)
Mario [...]]]></description>
			<content:encoded><![CDATA[<p><img src="https://svn.cacert.org/CAcert/CAcert_Inc/General_Meetings/AGM-20100130/images/Lambert.jpg" align="right" width="200" /><br />
On 2010-01-30 CAcert held its <a href="https://wiki.cacert.org/AGM/AGM20100130">Annual General Meeting</a>. Minutes will be published soon on the <a href="https://wiki.cacert.org/AGM/AGM20100130">wiki</a>.</p>
<p>A new board was elected and <a href="https://community.cacert.org/board/motions.php?motion=m20100202.2">positions were assigned</a> during <a href="https://wiki.cacert.org/Brain/CAcertInc/Committee/MeetingAgendasAndMinutes/20100202">2010-02-02 board meeting</a>. We are happy to announce the new CAcert board formed by</p>
<ul>
<li>Lambert Hofstra (President)</li>
<li>Daniel Black (Vice President)</li>
<li>Ernestine Schwob (Treasurer)</li>
<li>Mark Lipscombe (Secretary and continuing as Public Officer)</li>
<li>Nick Bebout (Member)</li>
<li>Mario Lipinski (Member)</li>
<li>Ian Grigg (Member)</li>
</ul>
<p>During the AGM <a href="https://svn.cacert.org/CAcert/CAcert_Inc/General_Meetings/AGM-20100130/CAcert_Annual_Report_2009.pdf">CAcert&#8217;s annual report</a> (PDF) was presented and accepted by the membership. It shows many things happened at CAcert during the last year and is worth reading to get an impression of CAcert&#8217;s progress during the last time.</p>
<p>A big thank you to all people volunteering and helping to achieve this successful result. CAcert is dependent on many volunteers and is <a href="https://wiki.cacert.org/HelpingCAcert">looking forward for your help</a> to achieve such a good result for the coming year.</p>
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		<item>
		<title>CAcert at FOSDEM 2010</title>
		<link>http://blog.cacert.org/2010/02/458.html</link>
		<comments>http://blog.cacert.org/2010/02/458.html#comments</comments>
		<pubDate>Mon, 01 Feb 2010 01:04:36 +0000</pubDate>
		<dc:creator>U. Schroeter</dc:creator>
		
		<category><![CDATA[Events]]></category>

		<category><![CDATA[Information]]></category>

		<category><![CDATA[News]]></category>

		<category><![CDATA[Assurance]]></category>

		<category><![CDATA[CrossCommunity]]></category>

		<category><![CDATA[Event]]></category>

		<category><![CDATA[FOSDEM]]></category>

		<category><![CDATA[Keysigning]]></category>

		<guid isPermaLink="false">https://blog.cacert.org/?p=458</guid>
		<description><![CDATA[CAcert will be present at Fosdem 2010, the Free and Open Source Software Developers&#8217; European Meeting, February Sat 6th and Sun 7th 2010

Booth (Sat + Sun)
Lightning Talk: CAcert: Client-certificates and SSO - the old-new thing, Speaker: Ian Grigg (Sun 11:40-11:55, Room: Ferrer)
Assurance Party (Sun 12:00-14:00, Room: Ferrer)
Keysigning Party (Sun 12:00-14:00, Room: Ferrer)

As our CrossCommunity guest [...]]]></description>
			<content:encoded><![CDATA[<p><img align="right" width="100" src="http://fosdem.org/2010/sites/all/themes/fosdem/images/date-bday.jpg" alt="Fosdem 2010" />CAcert will be present at Fosdem 2010, the Free and Open Source Software Developers&#8217; European Meeting, February Sat 6th and Sun 7th 2010</p>
<ul>
<li><a href="http://fosdem.org/2010/stands">Booth</a> (Sat + Sun)</li>
<li>Lightning Talk: <a href="http://fosdem.org/2010/schedule/events/cacert">CAcert: Client-certificates and SSO - the old-new thing</a>, Speaker: <a href="https://wiki.cacert.org/Iang">Ian Grigg</a> (Sun 11:40-11:55, Room: Ferrer)</li>
<li><a href="http://fosdem.org/2010/keysigning">Assurance Party</a> (Sun 12:00-14:00, Room: Ferrer)</li>
<li><a href="http://fosdem.org/2010/keysigning">Keysigning Party</a> (Sun 12:00-14:00, Room: Ferrer)</li>
</ul>
<p>As our CrossCommunity guest on our booth we are welcome A. Stormont with the projects <a href="http://nexenta.org/">Nexanta</a> and <a href="http://stormos.org/">StormOS</a></p>
<p>CU at Fosdem &#8230;.</p>
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		<item>
		<title>PoJAM - PolicyOnJuniorAssurersMembers moves to DRAFT</title>
		<link>http://blog.cacert.org/2010/02/457.html</link>
		<comments>http://blog.cacert.org/2010/02/457.html#comments</comments>
		<pubDate>Mon, 01 Feb 2010 00:32:36 +0000</pubDate>
		<dc:creator>U. Schroeter</dc:creator>
		
		<category><![CDATA[Information]]></category>

		<category><![CDATA[News]]></category>

		<category><![CDATA[Progress]]></category>

		<category><![CDATA[AP]]></category>

		<category><![CDATA[Assurance]]></category>

		<category><![CDATA[PoJAM]]></category>

		<category><![CDATA[Policy]]></category>

		<category><![CDATA[Subpolicy]]></category>

		<guid isPermaLink="false">https://blog.cacert.org/?p=457</guid>
		<description><![CDATA[
After a recent policy group decision p20100119 Iang updated all the working wiki pages to show our new Policy on Junior Assurers / Members (or PoJAM for short) going to DRAFT.

CCA and AP came into effect during 2008, and we moved it out to the Assurers with our special assurance programmes (ATEs).  Once that [...]]]></description>
			<content:encoded><![CDATA[<p><img align="right" src="https://www.cacert.org/policy/cacert-draft.png" alt="PoJAM moves to DRAFT" /><br />
After a recent policy group decision <a href="https://wiki.cacert.org/PolicyDecisions#p20100119_PoJAM_to_DRAFT">p20100119</a> Iang updated all the working wiki pages to show our new <a href="https://svn.cacert.org/CAcert/Policies/PolicyOnJuniorAssurersMembers.html">Policy on Junior Assurers / Members</a> (or PoJAM for short) going to DRAFT.<br />
<span id="more-457"></span><br />
CCA and AP came into effect during 2008, and we moved it out to the Assurers with our special assurance programmes (<a href="https://wiki.cacert.org/ATE">ATEs</a>).  Once that was rolling, the issue of exceptions came to the top of the pile.  Junior members was a big concern, so we started writing the PoJAM at <a href="https://svn.cacert.org/CAcert/Assurance/Minutes/20090517MiniTOP.html">Munich-MiniTOP May 15th 2009</a>. After half a year of discussions, not enough happened and we got hit by the board motions:</p>
<ul>
<li><a href="https://community.cacert.org/board/motions.php?motion=m20090912.1">m20090912.1</a> that freezes this program and</li>
<li><a href="https://community.cacert.org/board/motions.php?motion=m20090914.2">m20090914.2</a> take it in effect</li>
</ul>
<p>We planned and executed an Assurance MiniTOP in December 2009 to get rid of all the special assurance programs that had been frozen by Assurance Policy and then by the board motions. At the <a href="https://svn.cacert.org/CAcert/Assurance/Minutes/20091215HamburgMiniTOP.html">Hamburg Assurance mini-TOP 20091215</a> we wrote a new PoJAM2 WIP, a new <a href="https://svn.cacert.org/CAcert/Policies/TTPAssistedAssurancePolicy.html">TTP-assisted Assurance Policy (WIP)</a> and also a replacement for the <a href="https://wiki.cacert.org/SuperAssurers">SuperAssurers</a> program, new project name: <a href="https://wiki.cacert.org/PolicyDrafts/PolicyForNucleus">Policy For Nucleus (WIP)</a>.</p>
<p>As the first of three Assurance subpolicies, we took <a href="https://svn.cacert.org/CAcert/Policies/PolicyOnJuniorAssurersMembers.html">Policy on Junior Assurers / Members</a> to the Policy Group.  During the Policy Group discussion process, we used an <em>ad hoc</em> query requested through arbitration case <a href="https://wiki.cacert.org/Arbitrations/a20091221.1">a20091221.1</a> to confirm that more Junior Members had entered the community, and many more Junior Assurers were active than we had expected.</p>
<p>The voting for PoJAM to DRAFT started on January 19th and closed just before AGM starting time <img src='http://blog.cacert.org/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' />  The decision was carried with 14 Ayes, 2 Nayes. <strong>PoJAM moves to DRAFT</strong>.</p>
<p>This is also a clear signal to the Community: We will bring back all the special assurance programs, Step-by-Step. But we need also your assistance. Without the Community&#8217;s help, none of the policies in progress will made it to DRAFT</p>
<p><img align="right" src="http://upload.wikimedia.org/wikipedia/commons/thumb/e/e1/03-BICcristal2008-03-26.jpg/180px-03-BICcristal2008-03-26.jpg" alt="ask not when ... ask how can I ..." /></p>
<blockquote><p>“ask not when your policy is written and ready for you,<br />
ask when you are ready to write your policy”</p></blockquote>
<p>Thanks to all who helped to take the PoJAM to DRAFT: <a href="https://wiki.cacert.org/BernhardFr%C3%B6hlich">Ted</a>, <a href="https://wiki.cacert.org/SebastianKueppers">Sebastian</a>, Dirk, <a href="https://wiki.cacert.org/Iang">Iang</a>, <a href="https://wiki.cacert.org/UlrichSchroeter">Uli</a> for their 1st version; Ian, <a href="https://wiki.cacert.org/WalterGueldenberg">Walter</a>, <a href="https://wiki.cacert.org/MartinSchulze">Martin</a> &amp; <a href="https://wiki.cacert.org/MartinGummi">Martin</a>, <a href="https://wiki.cacert.org/Mario Lipinski">Mario</a>, Uli for the 2nd version, and all the people in the policy group: Mark, <a href="https://wiki.cacert.org/WernerDworak">Werner</a>, Gero, Morten, who also helped to take this document through.</p>
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		<item>
		<title>CAcert at OpenSourceDays-2010 Copenhagen, DK - March 5th + 6th</title>
		<link>http://blog.cacert.org/2010/01/456.html</link>
		<comments>http://blog.cacert.org/2010/01/456.html#comments</comments>
		<pubDate>Thu, 21 Jan 2010 22:09:30 +0000</pubDate>
		<dc:creator>U. Schroeter</dc:creator>
		
		<category><![CDATA[Events]]></category>

		<category><![CDATA[Information]]></category>

		<category><![CDATA[News]]></category>

		<category><![CDATA[Assurance]]></category>

		<category><![CDATA[Booth]]></category>

		<category><![CDATA[Copenhagen]]></category>

		<category><![CDATA[Denmark]]></category>

		<category><![CDATA[Event]]></category>

		<category><![CDATA[Keysigning]]></category>

		<category><![CDATA[OpenSource]]></category>

		<category><![CDATA[OpenSourceDays]]></category>

		<guid isPermaLink="false">https://blog.cacert.org/?p=456</guid>
		<description><![CDATA[CAcert will be present at OpenSourceDays-2010 Copenhagen, DK, March 5th and 6th with a booth and a Keysigningparty.

Open Source Days is the largest open source conference in the Nordic area. It&#8217;s your opportunity to meet, share, and learn from professional open source experts.


The Keysigning party will be organized from Pim. See organisation website Keysigning Organisation
The [...]]]></description>
			<content:encoded><![CDATA[<p>CAcert will be present at <a href="http://www.opensourcedays.org/2010/">OpenSourceDays-2010 Copenhagen, DK</a>, March 5th and 6th with a booth and a Keysigningparty.<br />
<img src="http://upload.wikimedia.org/wikipedia/commons/thumb/c/c5/DIKU.jpg/120px-DIKU.jpg" alt="DIKU Copenhagen, DK" align="right" /><br />
Open Source Days is the largest open source conference in the Nordic area. It&#8217;s your opportunity to meet, share, and learn from professional open source experts.<br />
<span id="more-456"></span></p>
<ul>
<li>The Keysigning party will be organized from Pim. See organisation website <a href="http://ksp-osd.ipng.nl">Keysigning Organisation</a></li>
<li>The booth will be organized thru the CAcert wikipage <a href="https://wiki.cacert.org/events/OpenSourceDays2010">CAcert&#8217;s Booth Organisation Wikipage</a></li>
</ul>
<p>For the booth we are searching for additional assurers. Please add yourself to the wikipage.<br />
For questions around the keysigning party, please contact Pim.<br />
For all other questions, please contact EVENTS</p>
<p>Open Source Days is the largest general Linux/BSD/Open Source conference in Denmark. Organisation started in 1998 with Linux98, continued with LinuxForum - and in 2008 renamed the successful conference to Open Source Days. The conference is run by a handful of devoted persons from the Linux/BSD community along with a huge number of persons, who find it fun to help making the conference.</p>
<p>Open Source Days 2010 is the 12th open source conference in a row held in Copenhagen, Denmark. The conference is very popular, and one of the largest open IT-conferences in the Nordic region.<br />
Keywords for the conference is low budget and high quality spanning two days in March 2010. </p>
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		<item>
		<title>Wien [Metalab] Einladung zum Fellowship-Treffen in Wien</title>
		<link>http://blog.cacert.org/2010/01/455.html</link>
		<comments>http://blog.cacert.org/2010/01/455.html#comments</comments>
		<pubDate>Tue, 12 Jan 2010 21:36:28 +0000</pubDate>
		<dc:creator>iang</dc:creator>
		
		<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">https://blog.cacert.org/?p=455</guid>
		<description><![CDATA[Liebe Freunde der Freien Software,
am 15. Jänner 2010 findet ein Fellowship-Treffen in Wien statt. Wir treffen uns ab 18:00 Uhr in der Bibliothek im Metalab, Rathausstraße 6.
Die Agenda starten wir um 19:00 Uhr.
Folgende Punkte stehen dieses Mal auf der Tagesordnung:

Rückblick Vortrag TU Graz
Ausblick 2010
GnuPG Keysigning (dezentralisiert), auch CAcert assuren mögl.
Diverses
gemütliches Beisammensein

Wie immer richtet sich die [...]]]></description>
			<content:encoded><![CDATA[<p>Liebe Freunde der Freien Software,</p>
<p>am 15. Jänner 2010 findet ein Fellowship-Treffen in Wien statt. Wir treffen uns ab 18:00 Uhr in der Bibliothek im Metalab, Rathausstraße 6.<br />
Die Agenda starten wir um 19:00 Uhr.</p>
<p>Folgende Punkte stehen dieses Mal auf der Tagesordnung:</p>
<ul>
<li>Rückblick Vortrag TU Graz</li>
<li>Ausblick 2010</li>
<li><big><strong>GnuPG Keysigning (dezentralisiert), auch CAcert assuren mögl.</strong></big></li>
<li>Diverses</li>
<li>gemütliches Beisammensein</li>
</ul>
<p>Wie immer richtet sich die Einladung an alle, die sich für die FSFE oder für Freie Software interessieren. Wir freuen uns auf eine große Teilnehmerzahl!</p>
<p>Viele Grüße,<br />
&#8211;<br />
Das österreichische Team der Free Software Foundation Europe<br />
* Werde ein Fellow der FSFE und verteidige deine Freiheit! *<br />
*** https://www.fsfe.org *** https://fellowship.fsfe.org ***</p>
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		<item>
		<title>December 2009 Community Update</title>
		<link>http://blog.cacert.org/2010/01/454.html</link>
		<comments>http://blog.cacert.org/2010/01/454.html#comments</comments>
		<pubDate>Fri, 08 Jan 2010 00:10:35 +0000</pubDate>
		<dc:creator>U. Schroeter</dc:creator>
		
		<category><![CDATA[Information]]></category>

		<category><![CDATA[News]]></category>

		<category><![CDATA[Assurance]]></category>

		<category><![CDATA[BirdShack]]></category>

		<category><![CDATA[CEBIT]]></category>

		<category><![CDATA[Community]]></category>

		<category><![CDATA[DRO]]></category>

		<category><![CDATA[FOSDEM]]></category>

		<category><![CDATA[Nucleus]]></category>

		<category><![CDATA[PoJAM]]></category>

		<category><![CDATA[Support]]></category>

		<category><![CDATA[Triage]]></category>

		<category><![CDATA[ttp]]></category>

		<category><![CDATA[Update]]></category>

		<guid isPermaLink="false">https://blog.cacert.org/?p=454</guid>
		<description><![CDATA[
20091221 Nick Bebout: Resignation as Dispute Resolution Officer (DRO)
[Poll for AGM day] (Fr,Sa,Su?) Inc Members, please vote! (finished)
20091220 Board Meeting

&#8220;process of software review&#8221; ends with the motion: m20091220.2, propose 4 people, and to request ABCs
Support is proceeding to bring in Triage people. 3 ABCs have been completed. Michael Taenzer, Martin Schultze, Wolfgang Kasulke are now [...]]]></description>
			<content:encoded><![CDATA[<ul>
<li>20091221 Nick Bebout: Resignation as Dispute Resolution Officer (DRO)</li>
<li>[Poll for AGM day] (Fr,Sa,Su?) Inc Members, please vote! (finished)</li>
<li>20091220 <a href="https://wiki.cacert.org/Brain/CAcertInc/Committee/MeetingAgendasAndMinutes/20091220">Board Meeting</a>
<ul>
<li>&#8220;process of software review&#8221; ends with the motion: <a href="https://community.cacert.org/board/motions.php?motion=m20091220.2">m20091220.2</a>, propose 4 people, and to request ABCs</li>
<li>Support is proceeding to bring in Triage people. 3 ABCs have been completed. Michael Taenzer, Martin Schultze, Wolfgang Kasulke are now complete, so t/l-support will probably propose them for Support Engineer.	</li>
<li>Arbitration: &#8220;That, given m20090811.1, and today&#8217;s informal information that some arbitrators are non-working, board requests an immediate update of the state and health of the Arbitration system from DRO, with a view to changing the roles and re-invigorating the process.&#8221;. Motion <a href="https://community.cacert.org/board/motions.php?motion=m20091220.3">m20091220.3</a> carried</li>
<li>Update on Finance: No Annual General Meeting schedule yet (Update: Boardmeeting Jan 3th: AGM is at Jan 30th)</li>
<li><a href="https://dev.cacert.cl/wiki/birdshack/Minutes20091216EssenSoftwareMiniTOP">Minutes 20091216 Essen Software MiniTOP</a>
<ul>
<li>Software, repository: Repository is up and going. Haven&#8217;t got the test system, just the developer system. We expect to have everything together by end of January.</li>
<li><a href="https://dev.cacert.cl/wiki/birdshack">Birdshack doco</a></li>
<li>Root ceremony: In order to re-do this process, we have to do: planning, collection of the people, budget, hardware, and also to come up with a new concept for protection of the root. This latter is important, and the whole thing will need to be serious and documented for presentation to a new auditor.</li>
</ul>
</li>
<li><a href="https://svn.cacert.org/CAcert/Assurance/Minutes/20091215HamburgMiniTOP.html">Hamburg Assurance mini-TOP 20091215</a> results with three new Special Assurance programs proposals
<ul>
<li><a href="https://wiki.cacert.org/PolicyDrafts/PolicyOnJuniorAssurersMembers2">Policy On Junior Assurers / Members (2)</a> (Discussion started 2009-12-20 in Policy Group)</li>
<li><a href="https://svn.cacert.org/CAcert/Policies/TTPAssistedAssurancePolicy.html">TTP-assisted Assurance Policy</a> (Discussion not yet started)</li>
<li><a href="https://wiki.cacert.org/PolicyDrafts/PolicyForNucleus">Policy for Nucleus</a> (former Super-Assurance) (Discussion not yet started)</li>
</ul>
</li>
</ul>
</li>
<li>20091215 Confirmation received for a booth at the <a href="http://www.cebit.de/">CEBIT 2010</a>. CAcert get this sponsored booth from the <a href="http://www.linux-magazin.de/">Linux New Media</a> (Cebit Open Source) (<a href="https://wiki.cacert.org/events/Cebit2010">CEBIT Event Organisation</a>)</li>
<li>20091211 <a href="https://wiki.cacert.org/comma/Support/Team">Support Team</a> declares <a href="/2009/12/450.html">reaching a milestone</a> in clearing out the support Inbox.  All that&#8217;s left is the future!</li>
<li>20091205 Confirmation received for a booth at the <a href="http://fosdem.org/2010/">FOSDEM 2010</a> 6-7 Feb 2010, Brussels Belgium.  (<a href="https://wiki.cacert.org/events/FOSDEM2010">FOSDEM Event Organisation</a>)</li>
</ul>
<p><a href="https://wiki.cacert.org/comma/Community/Update#2009_December_Update">Original Wiki Post 2009 December Update</a></p>
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		<item>
		<title>Annual General Meeting</title>
		<link>http://blog.cacert.org/2010/01/453.html</link>
		<comments>http://blog.cacert.org/2010/01/453.html#comments</comments>
		<pubDate>Sun, 03 Jan 2010 22:14:36 +0000</pubDate>
		<dc:creator>p.dunkel</dc:creator>
		
		<category><![CDATA[Information]]></category>

		<guid isPermaLink="false">https://blog.cacert.org/?p=453</guid>
		<description><![CDATA[Today the board has passed the motion m20100103.4 to set the date for January 30th 2010 at 21:00 UTC. It is therefore my pleasure as secretary of CAcert Inc. to invite all members of CAcert to attend this Annual General Meeting.
When: Saturday 2010-01-30 21:00 UTC
Where: irc.cacert.org #agm
Who: All CAcert Inc. Members
Please also remember to pay [...]]]></description>
			<content:encoded><![CDATA[<p>Today the board has passed the motion <a href="https://community.cacert.org/board/motions.php?motion=m20100103.4">m20100103.4</a> to set the date for January 30th 2010 at 21:00 UTC. It is therefore my pleasure as secretary of CAcert Inc. to invite all members of CAcert to attend this Annual General Meeting.</p>
<p>When: Saturday 2010-01-30 21:00 UTC<br />
Where: irc.cacert.org #agm<br />
Who: All CAcert Inc. Members</p>
<p>Please also remember to pay your dues, since according to current rules you may not otherwise vote.</p>
<p>Regards,<br />
Philipp Dunkel<br />
(Secretary)</p>
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		<title>CAcert at FOSDEM and CEBIT 2010 - Booths confirmed</title>
		<link>http://blog.cacert.org/2009/12/452.html</link>
		<comments>http://blog.cacert.org/2009/12/452.html#comments</comments>
		<pubDate>Tue, 22 Dec 2009 00:41:28 +0000</pubDate>
		<dc:creator>U. Schroeter</dc:creator>
		
		<category><![CDATA[Events]]></category>

		<category><![CDATA[Information]]></category>

		<category><![CDATA[News]]></category>

		<category><![CDATA[Assurance]]></category>

		<category><![CDATA[CEBIT]]></category>

		<category><![CDATA[Community]]></category>

		<category><![CDATA[Event]]></category>

		<category><![CDATA[FOSDEM]]></category>

		<category><![CDATA[Linux New Media]]></category>

		<guid isPermaLink="false">https://blog.cacert.org/?p=452</guid>
		<description><![CDATA[At Saturday Dec 5th 2009 we received the confirmation for a booth at the FOSDEM 2010 6-7 Feb 2010, Brussels Belgium.  (FOSDEM Event Organisation)

and at Tuesday 15th, 2009 we also received the confirmation for a booth at the CEBIT 2010. CAcert get this sponsored booth from the Linux New Media (Cebit Open Source)  [...]]]></description>
			<content:encoded><![CDATA[<p>At Saturday Dec 5th 2009 we received the confirmation for a booth at the <a href="http://fosdem.org/2010/">FOSDEM 2010</a> 6-7 Feb 2010, Brussels Belgium.  (<a href="https://wiki.cacert.org/events/FOSDEM2010">FOSDEM Event Organisation</a>)<br />
<img src="http://fosdem.org/2010/themes/fosdem/images/date-bday.jpg" width="100" alt="FOSDEM 2010" align="right" /></p>
<p>and at Tuesday 15th, 2009 we also received the confirmation for a booth at the <a href="http://www.cebit.de/">CEBIT 2010</a>. CAcert get this sponsored booth from the <a href="http://www.linux-magazin.de/">Linux New Media</a> (Cebit Open Source)  (<a href="https://wiki.cacert.org/events/Cebit2010">CEBIT Event Organisation</a>)<br />
<img src="http://www.linux-magazin.de/var/linux_magazin/storage/images/media/linux-magazin/images/lm_dvd_01_102/452658-1-ger-DE/LM_DVD_01_10_medium.jpg" alt="Linux New Media" align="right" /><br />
<img src="http://www.cebit.de/img09/header-logo.gif" width="100" alt="CEBIT 2010" align="right" /></p>
]]></content:encoded>
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		<item>
		<title>CAcert in India</title>
		<link>http://blog.cacert.org/2009/12/451.html</link>
		<comments>http://blog.cacert.org/2009/12/451.html#comments</comments>
		<pubDate>Wed, 16 Dec 2009 23:16:15 +0000</pubDate>
		<dc:creator>aphexer</dc:creator>
		
		<category><![CDATA[Events]]></category>

		<category><![CDATA[delhi]]></category>

		<category><![CDATA[india]]></category>

		<category><![CDATA[varanasi]]></category>

		<guid isPermaLink="false">https://blog.cacert.org/?p=451</guid>
		<description><![CDATA[I&#8217;m visiting Delhi and Varanasi beginning of Februari 2010. Is there anyone interested meeting me over there?
If properly planned sufficiently ahead of time, I might be able to manage to get multiple assurers there to get you up to assurer level in one time. But this requires planning and some interest.
Contact me if you&#8217;re interested: [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;m visiting Delhi and Varanasi beginning of Februari 2010. Is there anyone interested meeting me over there?</p>
<p>If properly planned sufficiently ahead of time, I might be able to manage to get multiple assurers there to get you up to assurer level in one time. But this requires planning and some interest.</p>
<p>Contact me if you&#8217;re interested: aphexer at somewhat obfuscated cacert dot org</p>
]]></content:encoded>
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		<item>
		<title>Support Activity and Error Rates</title>
		<link>http://blog.cacert.org/2009/12/450.html</link>
		<comments>http://blog.cacert.org/2009/12/450.html#comments</comments>
		<pubDate>Fri, 11 Dec 2009 15:02:13 +0000</pubDate>
		<dc:creator>iang</dc:creator>
		
		<category><![CDATA[Information]]></category>

		<category><![CDATA[News]]></category>

		<category><![CDATA[Progress]]></category>

		<category><![CDATA[Support]]></category>

		<category><![CDATA[support engineer]]></category>

		<category><![CDATA[Triage]]></category>

		<guid isPermaLink="false">https://blog.cacert.org/?p=450</guid>
		<description><![CDATA[In the last few weeks, our one Support Engineer (Werner, working mostly alone) has processed 65 support requests, 40 in the last week.  Each case generates 5 mails.  At the moment, the SE works with an absence of system, on a clunky silly mailing list, so there is no workflow assistance available to [...]]]></description>
			<content:encoded><![CDATA[<p>In the last few weeks, our one <a href="https://wiki.cacert.org/comma/Support/SE">Support Engineer</a> (Werner, working mostly alone) has processed 65 support requests, 40 in the last week.  Each case generates 5 mails.  At the moment, the SE works with an absence of system, on a clunky silly mailing list, so there is no workflow assistance available to him.  He has to remember each of those cases over the days-cycle time, and relate them to all the other emails.</p>
<p>Errors are inevitable.  I&#8217;ve so far seen and counted 3 errors or blunders.  Which means we&#8217;re talking around a 5% error rate.  That&#8217;s to be expected when building a new system, working with fresh people, with minimal historical help, and working through a flood of a backlog with crappy technical support and poor information.  Also known as, drowning.</p>
<p>(Obviously, in time, we want to reduce that to around 1-2%.  When I did my 5-10 cases a month back, I generated at least one error.  I&#8217;m not good enough for Support, I&#8217;m up in the 10-20% range.)</p>
<p>You can help us by pointing out the errors, directly, and suggesting what it is you would rather have seen.  Positive suggestions are always appreciated.</p>
<p><img align="right" width="200" src="https://lists.cacert.org/wws/arc/cacert-board/2009-12/msg00070/Screen_shot_2009-12-11_at_15.24.13.png" alt="an almost empty Triage mailbox" />The Triage team &#8212; Wolfgang, Martin, Michael, Joost &#8212; have to this point worked through outstanding emails back to July this year.  See the attached for a picture of today&#8217;s Inbox.  *Yes, it&#8217;s more or less empty!*  They got there last night, and have reached the target I set them, to get back to July.</p>
<p>That means a human has processed every one of approximately one thousand support emails received over the last 5 months.  There&#8217;s probably dozens of errors in their processing, but that misses the point.</p>
<p>In the next month or so, some or all of the Triage people above will get through their ABCs and become SEs or Support Engineers.  At that point Werner will have help.  At that point, we&#8217;ll be able to improve our systems.  And, <a href="http://wiki.cacert.org/comma/Support/Triage">we&#8217;ll need more Triage people!</a></p>
<p>You can help us <a href="https://wiki.cacert.org/comma/Support/Triage">by signing up to Triage</a>.  Let me know if you fit the profile:  Assurer, great with mail / MUA, etc, time to handle lots of little, quick tasks, good with English reading (other languages an advantage), and you grok the community (CCA, DRP and you want to know more about Security Policy but were always afraid to ask&#8230;).  IRC.</p>
<p>We need people outside the European evening slot&#8230;</p>
<p>iang,<br />
interim, temporary, impatient Support t/l,<br />
looking for any excuse to get sacked!</p>
]]></content:encoded>
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