Tag Archives: Support

I cannot create or renew my certificate, because it hangs ||| Help – Hilfe – au secours – aiuto

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A typical message from an user: “Certificate renewal in state ‘pending’ for days. How to remove/renew then?”

Don’t worry, there is a solution (and the reason is independent from CAcert). Please follow the steps as described in the wiki: https://wiki.cacert.org/FAQ/CertCreationRenewalStucks

Deutsch: Wenn die Zertifikatserneuerung in der Endlosschleife endet: Es gibt eine Lösung: https://wiki.cacert.org/FAQ/CertCreationRenewalStucks/DE

Français: Si le renouvellement de certificats dure des heures, voir des jours: voici la solution: https://wiki.cacert.org/FAQ/CertCreationRenewalStucks/FR

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Expanded support

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Heat, floods, hurricanes and other unplannable events quickly lead to delays. We are proud that, despite everything, the handover of the keys to support went smoothly yesterday and the new volunteers now have access to the relevant systems to assist the existing team.

On the allegorical picture you can see Joost handing over the access rights to Aleš, Matthias and David. Also present: Critical Admin, President and Secretary.

Deutsch: Support verstärkt

Hitze, Hochwasser, Hurrikane und andere unplanbare Ereignisse führen schnell zu Verzögerungen. Wir sind stolz darauf, dass trotz allem die Schlüsselübergabe beim Support gestern geklappt hat und die neuen freiwilligen Mitarbeiter ab sofort Zugang zu den relevanten Systemen haben, um das bestehende Team zu unterstützen.

Auf dem allegorischen Bild seht ihr Joost, der Aleš, Matthias und David die Zugriffsrechte überreicht. Mit von der Partie: Critical Admin, Präsident und Sekretär.

Support reinforced

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The free certificate authority CAcert is increasing its support. In the past few days, the Board of Directors approved the appointment of Aleš to the post of Support Engineer. He has been working in the CAcert community for many years.

In addition to important knowledge from his professional work, he has developed a lot of CAcert specifics through translation work in the Wiki. Aleš has been working in support for some time, so far in triage. We are very grateful that such a connoisseur of the subject has agreed to take on this responsible post in his spare time and wish him much success and fulfilment in his voluntary work for the CAcert community. CAcert offers interested volunteers a variety of tasks, the opportunity to gain exciting experience and stimulating career opportunities.

Mozilla Firefox is blocking CAcert.org websites – how to get access again

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abwählen
Remove the tick here to unblock the cacert.org sites.

You are on the Internet with Firefox. So far, this was actually not a bad decision. However, when connecting to cacert.org an error now occurs. The OCSP response contains outdated information.

Error code: SEC_ERROR_OCSP_OLD_RESPONSE

This surprises you, because you have previously expressed your trust in the CAcert (CA Cert Signing Authority) root certificate. Today, however, you are still not getting access. This has to do with an update from Firefox, which changes a default setting.

The solution: Go to Settings -> Certificates: The option “Confirm current validity of certificates by request to OCSP server” must be deactivated (see picture: there must not be a tick at the red marked position), then it works again. (Dear Mozilla developers, this would not have been absolutely necessary).

Mozilla Firefox blockiert CAcert-Seiten – so geht es trotzdem

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abwählenSie sind mit Firefox im Internet unterwegs. Das war bisher eigentlich kein schlechte Entscheidung. Beim Verbinden mit cacert.org tritt nun jedoch ein Fehler auf. Die OCSP-Antwort enthalte veraltete Informationen.

Fehlercode: SEC_ERROR_OCSP_OLD_RESPONSE

Das verwundert Sie, denn Sie haben früher schon dem Stammzertifikat von CAcert (CA Cert Signing Authority) das Vertrauen ausgesprochen. Heute kommen Sie aber trotzdem nicht mehr weiter. Das hat mit einer Aktualisierung seitens Firefox zu tun, welche eine Voreinstellung verändert.

Die Lösung: Gehen Sie unter Einstellungen -> Zertifikate: Die Möglichkeit “Aktuelle Gültigkeit von Zertifikaten durch Anfrage bei OCSP-Server bestätigen lassen” muss man deaktivieren (siehe Bild: an der rot markierten Stelle darf kein Kreuz mehr sein), danach geht es wieder. (Liebe Mozilla-Entwickler, das wäre nicht unbedingt nötig gewesen.)

New CAcert for New Year

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Don’t miss new functions, new possibilities and the new forward strategy of CAcert in 2019. In 2018 we started again support, software team and arbitration. Now, board and active members of the community are hard workng on the next steps. Support our volunteers by contributing to the running costs of our data centre in the Netherlands. More security, less phishing thanks to digital signature with free X.509 certificate.

Donate the costs of allmost one day (5€)                 Donate as much as you want                     Donate the running costs of one week (50€)                                                                                    IBAN DE50 2019 0003 0008 5478 07 “CAcert”

Verpassen Sie nicht neue Funktionen, neue Möglichkeiten und die neue Vorwärtsstrategie von CAcert im Jahr 2019. Im Jahr 2018 haben wir Support, Software-Team und Arbitration wieder aufgebaut. Jetzt arbeiten Vorstand und aktive Mitglieder der Gemeinschaft hart an den nächsten Schritten. Unterstützen Sie unsere Freiwilligen, indem Sie sich an den laufenden Kosten unseres Rechenzentrums in den Niederlanden beteiligen. Mehr Sicherheit, weniger Phishing dank digitaler Signatur mit kostenlosem X.509-Zertifikat.

Spenden Sie die Kosten für einen knappen 1 Tag (5€)      Spenden Sie einen freien Betrag          Spenden Sie die Betriebskosten des Rechenzentrums für 1 Woche (50€)                             IBAN DE50 2019 0003 0008 5478 07 “CAcert”

Ne manquez pas les nouvelles fonctions, les nouvelles possibilités et la nouvelle stratégie d’avenir de CAcert en 2019. En 2018, nous avons recommencé le support, l’équipe logicielle et l’arbitrage. Aujourd’hui, le comité et les membres actifs de la communauté travaillent d’arrache-pied aux prochaines étapes. Soutenez nos bénévoles en contribuant aux frais de fonctionnement de notre centre de données aux Pays-Bas. Plus de sécurité, moins de phishing grâce à la signature numérique avec certificat X.509 gratuit.

Offrez-nous les coûts opérationnels d’une petite journée (5€)                                               Donnez un montant à votre volonté   Offrez-nous les coûts opérationnels de 1 semaine  (50€) IBAN DE50 2019 0003 0008 5478 07 “CAcert”

Não perca novas funções, novas possibilidades e a nova estratégia de avanço do CAcert em 2019. Em 2018 iniciamos novamente o suporte, a equipe de software e a arbitragem. Agora, a diretoria e membros ativos da comunidade estão trabalhando arduamente nos próximos passos. Apoie os nossos voluntários contribuindo para os custos de funcionamento do nosso centro de dados na Holanda. Mais segurança, menos phishing graças à assinatura digital com certificado X.509 gratuito.

 

December 2009 Community Update

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  • 20091221 Nick Bebout: Resignation as Dispute Resolution Officer (DRO)
  • [Poll for AGM day] (Fr,Sa,Su?) Inc Members, please vote! (finished)
  • 20091220 Board Meeting
    • “process of software review” ends with the motion: m20091220.2, propose 4 people, and to request ABCs
    • Support is proceeding to bring in Triage people. 3 ABCs have been completed. Michael Taenzer, Martin Schultze, Wolfgang Kasulke are now complete, so t/l-support will probably propose them for Support Engineer.
    • Arbitration: “That, given m20090811.1, and today’s informal information that some arbitrators are non-working, board requests an immediate update of the state and health of the Arbitration system from DRO, with a view to changing the roles and re-invigorating the process.”. Motion m20091220.3 carried
    • Update on Finance: No Annual General Meeting schedule yet (Update: Boardmeeting Jan 3th: AGM is at Jan 30th)
    • Minutes 20091216 Essen Software MiniTOP
      • Software, repository: Repository is up and going. Haven’t got the test system, just the developer system. We expect to have everything together by end of January.
      • Birdshack doco
      • Root ceremony: In order to re-do this process, we have to do: planning, collection of the people, budget, hardware, and also to come up with a new concept for protection of the root. This latter is important, and the whole thing will need to be serious and documented for presentation to a new auditor.
    • Hamburg Assurance mini-TOP 20091215 results with three new Special Assurance programs proposals
  • 20091215 Confirmation received for a booth at the CEBIT 2010. CAcert get this sponsored booth from the Linux New Media (Cebit Open Source) (CEBIT Event Organisation)
  • 20091211 Support Team declares reaching a milestone in clearing out the support Inbox. All that’s left is the future!
  • 20091205 Confirmation received for a booth at the FOSDEM 2010 6-7 Feb 2010, Brussels Belgium. (FOSDEM Event Organisation)

Original Wiki Post 2009 December Update